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Bright Ideas
Imagine you work in the Communications Center for a large health system taking 200+ calls per day. Today is your first day on your own. How do you know what to do with the calls you didn't get during training? The fire alarm goes off and you receive an alert that a patient is having a heart attack.
What do you do?
With Knowledge Management, your newest agent knows what to do because the best practices of your experienced staff have been captured in addition to policies and procedures. With Panviva and my help, your staff can read a table with links to instructions or simply click the icon and go.
In healthcare, seconds matter.
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