About Knowledge Management
Knowledge Management is the process of documenting, distributing, accessing, and maintaining an organization's knowledge and information to support the best practices of an industry and achieve organizational objectives.
Knowledge Management for Healthcare
Patients rely on their healthcare providers to have all the answers when it comes to their well-being and the health of their families. Your frontline employees may be caught between the knowledge of your clinicians and the needs of your patients without all the information necessary to provide a world class experience.
Frontline staff develop creative workarounds to do what they do best in taking care of their patients. That valuable information is lost without a process to ensure it is passed along. The right knowledge management system (KMS) creates an environment for sharing this information so your best staff trains the entire health system without taking them away from their work.
Implementing a KMS may seem daunting, but so is the job of your frontline staff like an agent in your hospital's communication center or the representative at your welcome desk.
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Panviva was founded in 1996 on a mission to help organizations who were struggling to support and train their employees. They saw lengthy training classes outdated resources, and mountains of paper work never offering employees a single source of truth in a centralized place.
In response, Panviva developed a cloud knowledge management system that has been digitally transforming organizations in industries from healthcare to banking in the U.S., Australia, and the U.K.
In 2021, Panviva joined Upland Software. Together they prove they understand that it takes happy employees to create happy customer experiences. Their vision is to support frontline employees by providing easy access to real-time answers.